Contact
We'd love to hear from you.
Customer support
Email: support@limerencem.us
Phone: +81-3-6555-0487 (Japan business hours, Monday–Friday 10:00–18:00 JST)
Response time: within 24–48 hours on business days (Monday–Friday)
> Note: We're based in Tokyo, so phone support runs on Japan time. For fastest replies, email is preferred.
For the fastest reply, please include:
- Your order number (if applicable)
- A clear description of your question or issue
- Photos, if relevant (for damaged or incorrect items)
What to email us about
- Order questions — status, changes, cancellations
- Returns & refunds — see our [Refund & Return Policy](/policies/refund-policy)
- Shipping — tracking, delivery delays, address changes
- Product questions — sizing, materials, care
- Wholesale, collaborations, press — same email, mark subject as "Wholesale," "Collab," or "Press"
Social
(For order issues, please email — support@limerencem.us.DMs may take longer.)
Business address
RAIMI CO., LTD. (Representative: Hitomi Kato)
Room 702, Towa City Homes Koenji II, 3-20-1 Yamato-cho, Nakano-ku, Tokyo 165-0034, Japan
Hours
Customer support: Monday–Friday, response within 24–48 hours (Japan time).
We observe Japanese public holidays in addition to major US federal holidays.