We'd love to hear from you.

Customer support

Email: support@limerencem.us

Phone: +81-3-6555-0487 (Japan business hours, Monday–Friday 10:00–18:00 JST)

Response time: within 24–48 hours on business days (Monday–Friday)

> Note: We're based in Tokyo, so phone support runs on Japan time. For fastest replies, email is preferred.

For the fastest reply, please include:

• Your order number (if applicable)
• A clear description of your question or issue
• Photos, if relevant (for damaged or incorrect items)

What to email us about

• Order questions — status, changes, cancellations
• Returns & refunds — see our [Refund & Return Policy](/policies/refund-policy)
• Shipping — tracking, delivery delays, address changes
• Product questions — sizing, materials, care
• Wholesale, collaborations, press — same email, mark subject as "Wholesale," "Collab," or "Press"

Social

• Instagram: https://www.instagram.com/limerencem_official/
  

(For order issues, please email — support@limerencem.us.DMs may take longer.)

Business address

RAIMI CO., LTD. (Representative: Hitomi Kato)

Room 702, Towa City Homes Koenji II, 3-20-1 Yamato-cho, Nakano-ku, Tokyo 165-0034, Japan

Hours

Customer support: Monday–Friday, response within 24–48 hours (Japan time).

We observe Japanese public holidays in addition to major US federal holidays.