Shipping policy

Shipping Policy

✈️ Ships from Japan · 🛃 Duties Included · 📦 4–8 business days

LimerenceM is a Japan-based brand that ships directly to all 50 US states from our warehouse in Japan.

> Good news: Your order price includes US import duties. No surprise charges at delivery.

Shipping rates & speed

| Option | Price | Estimated delivery |

| Standard | $9.99 | 4–8 business days |

| Expedited | $39.99 | 3–5 business days |

| Free Standard | Free on orders over $99 | 4–8 business days |

Delivery time is from the date your order ships, not the date you place it. Orders usually leave the warehouse within 1–2 business days.

Customs & address — please read

Because we ship internationally, some orders may go through US customs. To avoid delays or returns at the border:

Provide your accurate full legal name in English (first and last) — must match your government ID
Provide a complete US address including apartment / unit number and ZIP code
Provide a valid phone number in case customs needs to contact you

We are not responsible for delays, refused deliveries, or return fees caused by incorrect address or contact info. Please double-check your shipping details at checkout.

Customs duties & taxes — Included (DDP)

Your order ships Delivered Duty Paid (DDP) — meaning all US import duties and taxes are already included in the price you see at checkout. You will not be asked to pay anything extra when the package arrives.

Exception: orders over $800 USD may require additional customs documentation. If this applies, we'll contact you before shipping. Standard orders are fully covered.

Tracking

You'll receive a tracking number by email as soon as your order ships. If you don't see it after 3 business days, check your spam folder or email us at support@limerencem.us.

P.O. boxes & APO/FPO

Standard shipping: P.O. boxes accepted on most orders.
Expedited shipping: P.O. boxes not accepted — please use a physical street address.

Order changes

We process orders quickly — changes can only be made within 2 hours of placing an order. After that, the order is in fulfillment and can't be modified.

Lost or stuck packages

If tracking hasn't updated in 10+ business days, email hsupport@limerencem.us with your order number and we'll investigate with the carrier.

Holidays & sales

During major sales (Black Friday, holiday season) and major US/international holidays, shipping may take a few additional days. We'll post notices on the site when this applies.