Refund policy

Last updated: September 14, 2026

We stand behind the quality of every LimerenceM order. This policy explains our 7-Day Quality Guarantee and does not limit any rights that cannot be excluded under applicable consumer law.

1. 7-Day Quality Guarantee

If your item arrives damaged, defective, incorrect, missing, or with another confirmed product quality issue, please contact us within 7 days of delivery.

To help us review your request, please provide:

your order number;
a brief description of the issue; and
clear photos showing the problem, where applicable.

Once the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, repair, or another remedy required by applicable law.

Where a return is required for a confirmed damaged, defective, or incorrectly supplied item, LimerenceM will cover reasonable return shipping costs.

The 7-day period helps us investigate and resolve issues quickly and does not limit any non-waivable statutory rights.

2. Change-of-Mind Returns

We do not accept returns or exchanges for change-of-mind reasons, including:

ordering the wrong size or color;
personal preference;
no longer wanting the item; or
accidentally placing an order.

Please review product details and sizing information carefully before placing your order.

This restriction does not affect any mandatory rights available under applicable consumer law.

3. Hosiery & Hygiene-Sensitive Items

Due to hygiene and health-protection considerations, hosiery and other hygiene-sensitive products cannot be returned once opened, worn, tried on, washed, or otherwise used, except where the product is damaged, defective, incorrectly supplied, or where applicable law requires otherwise.

For quality-related claims, please contact us within 7 days of delivery whenever possible.

4. Non-Returnable Items

Unless required by applicable law, the following items are not eligible for return:

items without a confirmed quality or fulfillment issue;
gift cards;
final-sale items;
personalized or made-to-order products; and
items damaged through misuse, improper care, or normal wear.

5. How to Report an Issue

To make a claim under our 7-Day Quality Guarantee:

Email support@limerencem.us within 7 days of delivery.
Include your order number and a description of the issue.
Attach clear photos where relevant.
Wait for our customer care team to review your request and provide further instructions.

Please do not return any item before receiving authorization and return instructions from us.

6. Replacements

For confirmed damaged, defective, incorrect, or missing items, we may offer a replacement where appropriate.

Replacement availability may depend on current inventory. If a replacement is unavailable, we may offer a refund or another appropriate resolution.

We do not provide replacements solely for size, color, or preference changes.

7. Refunds

If a refund is approved, it will normally be issued to your original payment method within 5–7 business days.

Your bank, card issuer, or payment provider may require an additional 3–10 business days for the refund to appear in your account.

Shipping fees, expedited shipping charges, duties, customs fees, and optional services are generally non-refundable unless the issue resulted from our error or applicable law requires otherwise.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@limerencem.us.

We will try to accommodate cancellation requests submitted within 1 hours of purchase, but cancellation cannot be guaranteed once fulfillment has started.

Once an order has shipped, it cannot be canceled.